Returns, Refunds & Complaints Policy

Our Commitment to Fresh Flowers in Canary Wharf

At Flowers Canary Wharf, we believe our customers deserve only the best, which is why we offer a fresh flowers guarantee on every order. As a trusted local florist serving households and businesses in Canary Wharf and the surrounding area, your satisfaction is at the heart of what we do. If you have any issues with our products or service, we are here to listen and help resolve them promptly.

Damaged-on-Arrival Policy

We take great care to ensure your blooms arrive in top condition. If your flowers are damaged on arrival, please inform us as soon as possible—ideally within 24 hours of delivery. In order to process your claim efficiently, we may request photos of the damaged bouquet. This enables us to investigate the issue and provide a swift resolution.

Freshness Window Guarantee

We guarantee that our flowers are fresh when they reach you and will last at least 5 days from the date of delivery, provided that care instructions are followed. Occasionally, natural variations or extreme weather can affect longevity. If your flowers fade significantly or appear wilted within this period, please contact us so we can make things right.

Refund & Replacement Options

Your satisfaction matters to us. If your flowers arrive damaged or do not meet our freshness standards, you are entitled to a choice of:

• Full refund of your purchase price
• Replacement arrangement delivered to your chosen address at the earliest opportunity

We ask that you report any quality or freshness issues within the 5-day window, along with supporting photographs if possible. Refunds and replacements are processed promptly once we review and approve your claim.

How to Make a Complaint

If you are dissatisfied with your order or our service for any reason, please let us know. Our team values your feedback and is committed to resolving complaints swiftly and fairly. Here is how to proceed:

1. Contact us through our customer service page or in writing, including your order number and details of the issue.
2. Provide photographs if your complaint relates to the quality or condition of your flowers.
3. Our customer care team will acknowledge your complaint within 1 business day and aim to resolve it within 3 business days.

If a resolution cannot be agreed immediately, we will keep you informed and provide a clear timeline of what to expect.

Trusted Florist, Serving Canary Wharf Community

Flowers Canary Wharf is a locally-trusted florist, proud to serve households and businesses in and around Canary Wharf. We stand by the quality of our blooms and strive to deliver not just fresh flowers, but also peace of mind with every order. Thank you for choosing us to brighten your spaces and mark your special occasions.