These Terms & Conditions govern your use of the Flowers Canary Wharf online flower delivery service. By placing an order on our website, you agree to abide by these terms in full. If you do not accept these terms, you may not use our site or place orders. These conditions apply to all customers in Canary Wharf and the surrounding areas who utilise our e-commerce solutions for online flower delivery.
To place an order with Flowers Canary Wharf, you must be at least 18 years old and legally capable of entering into binding contracts. Our website guides you through the order process; please follow the on-screen instructions to select your floral products, provide recipient details, choose a delivery date, and confirm your order. It is your responsibility to ensure that all recipient and contact information is accurate and complete, as we cannot be held responsible for failed deliveries due to incorrect or incomplete address details.
Once you submit your order, you will receive an on-screen confirmation and an electronic confirmation message acknowledging that we have received your order. This acknowledgment does not constitute acceptance of your order, which occurs only when payment has been processed and the products have been dispatched. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, inability to authorise payment, or issues with delivery details.
All flower arrangements and products offered for sale on our website are subject to availability. We strive to keep our website up to date, but flowers and materials are subject to seasonal availability or may be substituted with equal or greater value items if necessary. Where key flowers or products are unavailable, we will contact you to agree a suitable substitution or offer a refund.
All product prices, delivery charges, and applicable taxes are displayed on our website and are current at the time of order. Prices are shown in Pounds Sterling (GBP) and inclusive of VAT, unless otherwise stated. Total order costs, including any delivery fees, will be clearly displayed prior to completion of your order.
We accept payment by a variety of secure electronic methods offered at checkout. Payment must be received in full before any order is processed or dispatched. By providing payment information, you represent and warrant that you are authorised to use the provided payment method and that sufficient funds or credit facilities are available. Should payment not process successfully, your order will not be fulfilled.
We deliver flower products to Canary Wharf and the surrounding areas as indicated on our website. Delivery is available on designated weekdays, weekends, and selected public holidays, subject to demand and availability. When placing an order, you may specify a preferred date and, where offered, a delivery time slot. Please note, while we make every reasonable effort to deliver orders on the dates requested, factors beyond our control (such as traffic, weather, or courier issues) may occasionally cause delays. We do not accept liability for delays that are beyond our reasonable control, but we will inform you where possible if such delays occur.
If the recipient is unavailable at the time of delivery, we may leave the arrangement with a neighbour or in a safe designated area, if possible, and will make reasonable efforts to notify the recipient. If delivery cannot be completed due to an incorrect address, no safe place, or lack of response, we reserve the right to charge additional delivery fees or cancel the order.
You may cancel your order, provided we have not begun processing or dispatching your flower arrangement. For same-day or next-day orders, please contact us immediately after placing your order, as such requests are processed rapidly. To request a cancellation, follow the applicable instructions set out in your order confirmation. Unfortunately, once your order is being prepared or has been dispatched, cancellations may not be accepted.
Requests to amend recipient details or delivery dates may be accommodated, provided we receive your request before your flower arrangement has entered preparation. Amendments cannot be guaranteed after this point. Please contact customer support promptly for any such requests.
Fresh flower arrangements are perishable and made to order; therefore, refunds and returns are assessed on a case-by-case basis. If you receive damaged or faulty products, please contact us within 24 hours of receipt, providing photos and all pertinent information. Where we reasonably conclude that your complaint is justified, we will offer a full or partial refund, or a replacement arrangement, at our discretion.
Non-perishable items, such as vases or other accessories, may be returned within 14 days of receipt provided they are unused and in resalable condition. Return postage may be at the customer’s expense unless the item is defective or sent in error.
We pride ourselves on delivering quality arrangements using fresh, carefully sourced flowers. Due to the perishable nature of flowers, longevity will depend on the type of arrangement, environmental conditions, and appropriate care. We recommend following any care instructions supplied with your order to maximise the arrangement’s display life. Should you be dissatisfied with the quality or freshness of your flowers, please inform us within 24 hours of receipt, so we may investigate and resolve the issue appropriately.
Flowers Canary Wharf’s liability to you in connection with any order will not exceed the total price charged for the related goods and services. We will not be liable for indirect, consequential, special, or exemplary damages, including without limitation, loss of profit, data, goodwill, or business reputation, except in cases of death or personal injury caused by our negligence or fraud.
We accept no liability for non-delivery or late delivery due to adverse weather, incomplete or incorrect address information, courier delays, or other circumstances beyond our control. You acknowledge that once flowers have been delivered or left in a safe location per your order instructions, risk and responsibility for their care and well-being passes to you or the intended recipient.
By using our online flower delivery service in Canary Wharf and surrounding areas, you agree to use the website for lawful purposes only, provide accurate information, and ensure that anyone receiving goods at your requested address is authorised to accept such delivery. You are responsible for any loss or damage arising from providing inaccurate or incomplete information. You also agree not to use our flowers or gifts for any unlawful or inappropriate purposes.
We are committed to safeguarding your privacy and complying with applicable UK data protection legislation. Your personal data will be processed as described in our Privacy Policy, which governs how your information is collected, stored, and used for the purpose of fulfilling your order and improving customer experience. You have certain rights regarding your personal data, including the right to access and rectify inaccurate information.
The content, designs, images, and text displayed on Flowers Canary Wharf’s website are protected by intellectual property laws and are owned by or licensed to us. Any unauthorised use, reproduction, or distribution of site content is prohibited unless our prior written consent is obtained.
We reserve the right to update or amend these Terms & Conditions at any time, without prior notice, to reflect changes in products, prices, laws, or business practices. The updated Terms & Conditions will be posted on our website and are effective immediately upon posting. Your continued use of our website and services will signify acceptance of the latest terms. We encourage you to review the Terms & Conditions upon each use of our website.
These Terms & Conditions, and any contract or dispute arising from or related to them, shall be governed and construed in accordance with the laws of England and Wales. In the event of a dispute, both parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is held to be invalid or unenforceable by any court or competent authority, such provision will be construed, as far as possible, to reflect the parties’ intentions, and all other provisions shall remain in full force and effect.
These Terms & Conditions represent the entire agreement between you and Flowers Canary Wharf regarding the online purchase and delivery of flowers within Canary Wharf and the surrounding areas. No other statements, promises, or representations shall be binding unless explicitly agreed in writing by both parties.
For queries about your order, product information, policy details, or assistance with online flower delivery in Canary Wharf and nearby areas, please refer to our Contact Us page or access our customer support service as outlined on our website. We strive to handle all requests promptly and professionally to ensure your complete satisfaction with your Flowers Canary Wharf experience.
Note: These Terms & Conditions apply to all customers ordering flower delivery in Canary Wharf and the surrounding areas. Thank you for choosing Flowers Canary Wharf for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 94 Three Colt St, Poplar, London, E14 8AP.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Canary Wharf, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Canary Wharf.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
